In the current business environment, all organizations in the world are depending on Information Technology to enable the business and to support the achievement of the goals of the organization. Information Technology services are being more complicated day by day. This requires a very well structured Service Management framework that should link between business requirements and the technology that will take place in the organization and enable its processes.
MAVARED uses the ITIL framework to prepare the IT services to be managed as per the good practices known in the IT services industry. MAVARED team implement ITIL framework as a part of the comprehensive Enterprise Process Architecture in the organization too to enables a process based culture.
- IT service assessment.
- IT requirement analysis.
- IT processes evaluation.
- IT process design and documentation
- IT Service management tool installation and customization monitoring.
- ITIL training